Terms & Conditions
Terms Governing the Use of Our Website and Services
These Terms & Conditions govern your use of the website and services provided by ORM Expert (OPC) Private Limited (“Company”, “we”, “our”, or “us”). By accessing our website or engaging our services, you agree to be legally bound by these terms. If you do not agree, you must discontinue use of the website and services immediately.
Scope of Services
ORM Expert provides professional services including but not limited to:
- Online Reputation Management
- Reputation Management Services
- Personal Reputation Management
- Brand Reputation Management
- Review Management and Removal
- Negative Content Suppression
- Search Engine Optimization (SEO)
- Press Release and Content Services
All services are delivered on a strategic, best-effort basis.
Nature of Services
The client acknowledges that Online Reputation Management involves interaction with third-party platforms, search engines, and publicly available content. Results are influenced by external factors beyond the direct control of ORM Expert.
No Guarantee of Results
ORM Expert does not guarantee:
- Removal of specific content, links, or reviews
- Exact search engine rankings or placements
- Fixed timelines for achieving results
All outcomes depend on third-party platform policies, search engine algorithms, and external conditions. By engaging our services, you acknowledge and accept this uncertainty.
Client Responsibilities
Clients agree to:
- Provide accurate, complete, and truthful information
- Cooperate during the execution of services
- Avoid actions that may negatively impact the strategy
Failure to comply may affect performance and timelines, for which ORM Expert shall not be held responsible.
Payment Terms
- All payments must be made as per agreed proposals or invoices
- Services may be paused or discontinued in case of delayed or non-payment
- Fees are strictly governed by agreed commercial terms
No Refund Policy
Due to the nature of digital and reputation management services:
All payments made to ORM Expert are non-refundable, including but not limited to:
- Partial completion of services
- Delays caused by third-party platforms
- Dissatisfaction based on subjective expectations
Confidentiality
ORM Expert maintains strict confidentiality of all client data, communication, and project details. Information will not be disclosed to third parties without consent, except where required by law.
Intellectual Property
All strategies, reports, content, and deliverables created by ORM Expert remain the intellectual property of the Company unless otherwise agreed in writing.
Third-Party Platform Disclaimer
ORM Expert has no control over third-party platforms including but not limited to:
- Search engines (e.g., Google)
- Review platforms
- Media or publishing websites
We are not responsible for their policies, decisions, or actions.
Limitation of Liability
ORM Expert (OPC) Private Limited shall not be liable for:
- Any direct, indirect, incidental, or consequential damages
- Loss of reputation, revenue, or business opportunities
- Algorithm changes or platform behavior
In all cases, liability is limited to the amount paid for the specific service.
Website Usage
Users agree not to:
- Use the website for unlawful or fraudulent purposes
- Attempt unauthorized access to systems
- Disrupt website functionality
Data Protection
Use of our services is also governed by our Privacy Policy. By using our website, you consent to data practices outlined therein.
Termination of Services
ORM Expert reserves the right to:
- Suspend or terminate services for violation of these terms
- Refuse service at its sole discretion
No refunds will be applicable upon termination.
Modifications to Terms
ORM Expert reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.
Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra.
International Clients
Clients accessing services from outside India agree that:
- Services are governed under Indian laws
- Any disputes shall be resolved under Mumbai jurisdiction
Contact Information
ORM Expert (OPC) Private Limited
Email: contact@ormexpert.in